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FAQ 
Welcome to the FAQ In this area of our site, you will find the answers to the frequently asked questions, as well as answers to How do I and Did you know questions. Please feel free to post a comment on any Q&A.
 Categories summary
Here is a list of the top categories and their sub-categories. Select a category to see the Q&As within.
Category Q&A Last Q&A published
 ColourNation FAQ
Questions about us.
3 What is IHR Permenant Hair Straightening?
 Questions about Hair Services.
Ask you questions about hair services here.
0

 Last published Q&A
Here is a list of the last Q&As that were published.
Requested and Answered by Andrew on 31-Mar-2009 23:39 (422 reads)
There's a special IHR Hair Straightening FAQ which can be foundhere. You should find all your questions answered in it but if you don't feel free to contact us directly for more information.


Requested and Answered by Andrew on 31-Mar-2009 23:38 (14013 reads)
Firstly to a street map which show's where we are. (Click to enlarge).

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ColourNation 53 Endell Street, London, WC2H 9AJ. Tel: 0207 836 8883

We're located approximately in the middle of Tottenham Court Road, Holborn and Covent Garden Tube Stations. Covent Garden station is closest.

Endell Street runs parallel to Neal Street which many of you will know as the fashionable shopping street in Covent Garden, with Neals Yard just around the corner.

From Covent Garden Tube Station.
Standing with your back to Covent Garden Tube Station facing Marks & Spencers, turn right and walk up Long Acre for about 10 meters. You'll reach a mini round-a-bout in the middle of the road. Turn left this is Endell Street. Walk up Endell Street, we're three blocks up on the left just after the junction with Shorts Gardens.

If you want to drive there are parking meters right outside, and an NCP car park round the corner on Drury Lane.

If you plan to stay in London, the Travel Lodge on Drury Lane is very well situated for us and for the West End generally. (They also have very cheap (for London) guest parking.)

We are in the congestion charge area for London.

If you have any problems finding us just call us on 0207 836 8883 and we'll be happy to walk you in

ColourNation 53 Endell Street, London, WC2H 9AJ. Tel: 0207 836 8883


Requested and Answered by Andrew on 31-Mar-2009 23:36 (5973 reads)
Login / Registration
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Registration
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The i-Bookings service is only available to registered users. You will need to register with ColourNation for online booking to use this service. You can do this at the first stage of the online booking process.

When you complete the registration form, your details will be submitted to ColourNation. Once ColourNation has checked your details and approved your registration, you will receive a confirmation email informing you that you are can now use the online booking service.

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Login
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Registered users can log in to the service at any time by entering their email address and chosen password

Main Page
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After clicking the “Login” button, provided that the details you entered are correct, you will be directed to the main i-Bookings page.

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The main page of i-Bookings allows you to:

· Make Bookings.

· View ColourNation’s location, address, and contact details.

· View Salon opening times.

· View your account details.

Booking
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There are four steps to making a booking.

* Select date and Time
* Select Service
* Select Team Member
* Make Booking


Step 1: Date and Time
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You can select a specific date and time for your appointment by using the calendar and a dropdown list of available time slots.

These options can be left if you wish to see the earliest available appointments. If you select a date but not a time, the earliest available appointment slots will be selected by the system.

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Step 2: Select Service
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The screen shows you a list of services available. Select the services you want and click the '->' to add and the '<-' to remove services from teh right hand box which shows the services you have selected. Once you are happy click next to continue.


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Choosing Team Member
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Once you’ve selected all your booking options you will be presented with a summary or your selections

If you don’t mind which stylist you see click next and your options will be given by stylist experience.
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If you know which stylist you want, you can choose a stylist for each service by clicking the “Change” button next to each selected service.

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NOTE: If you don’t choose a stylist at this stage the screen will show a service value of £0.00 at this stage.

When you finish selecting team members, click the next button to find appointments slots that best fit your needs.

Step 4: Making a Booking
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When you submit your request, we will check ColourNation’s appointment book and present you with a list of ten appointment options that best fit your request.

To book one of the appointments just click the “Book Now” button next to your preferred option.

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You will receive a confirmation email as soon as we make your booking with ColourNation and see the success screen below. The email will usually take a few seconds but could be a little longer in busy times.

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Hopefully that's explained the online booking process but if you have any other questions please feel free to contact us.